Refund policy

Returns & Refunds

Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size, or incorrect colour selection. Please check our size guide carefully before placing your order.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, has a manufacturing error, or you receive the wrong item, please contact us as soon as possible.

Where possible, please contact us within 30 days of delivery and include:

Your order number
A description of the issue
Clear photos showing the problem

We will review the issue and, where appropriate, arrange a replacement, reprint, refund, or other remedy.

Incorrect Size or Colour

As each product is made specifically for your order, we generally cannot offer a return, refund, or exchange if you ordered the wrong size or colour.

Please check the product description and size guide carefully before completing your purchase.

Change of Mind

We do not offer returns or refunds simply because you have changed your mind after placing or receiving your order.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act.